Shipping & Delivery Policy – Outdoor Warehouse Supply

Shipping & Delivery Overview

We offer a variety of delivery options to meet the needs of both residential and commercial customers throughout the Dallas-Fort Worth area. Our fleet is equipped to handle small and large-scale deliveries, ensuring that materials arrive on time and in excellent condition.

For detailed information about our delivery services, visit our Delivery & Logistics page.

Delivery Areas & Nearby Locations

Outdoor Warehouse Supply proudly serves the following locations:

• Lewisville – Conveniently located for local pickups and bulk deliveries.
• Dallas – Fast and reliable delivery within city limits and surrounding neighborhoods.
• Irving – Efficient delivery services tailored to residential and commercial clients.
• Fort Worth – Large-scale material delivery for construction and landscaping projects.
• Frisco – Quick and efficient delivery to residential and business locations.
• Plano – Service available for both our Plano location and surrounding areas.
• Grapevine – Reliable bulk delivery for home and commercial landscape projects.
• Euless – Timely material transport with flexible scheduling options.

If your city is not listed, contact us via our Contact Page to see if delivery is available in your area.

Order Processing & Shipping Times

We strive to process all orders as quickly as possible. Our standard order fulfillment process includes:

• 3 to 5 business day delivery turnaround during regular season.
• 3 to 7 business day delivery turnaround during peak season (April – June).
• Scheduled deliveries for bulk orders requiring special handling.

For questions about delivery scheduling, visit our FAQ Page.

Delivery Methods & Equipment

To accommodate different material needs, we offer:

• Flatbed Truck Deliveries – Ideal for large pallets, stones, and bulk materials.
• Dump Truck Deliveries – Best for loose aggregates like gravel, sand, and mulch.
• Forklift-Assisted Unloading – Available for oversized items needing precise placement.

For large commercial orders, we can coordinate specialized shipping solutions. Contact our team to discuss custom delivery arrangements.

Shipping Costs & Fees

Shipping and delivery fees are calculated based on:

• Distance from Outdoor Warehouse location
• Order volume and material weight
• Special handling or unloading requirements

We provide transparent pricing on all delivery services. To get an estimate, call us at (469) 807-8663 or request a quote through our Contact Page.

Customer Responsibilities & Delivery Preparation

To ensure a smooth delivery process, customers should:

• Confirm access to the drop-off location for delivery trucks.
• Prepare the site for easy unloading, clearing any obstacles.
• Be present at the time of delivery (or arrange for a designated representative).
• Inspect materials upon arrival and report any issues immediately.

For more details on preparing for a delivery, review our blog for expert tips.

Returns & Refund Policy

Due to the nature of our products, all sales on bulk landscaping materials are final. However, if you receive incorrect or damaged materials, please contact us within 24 hours for a resolution.

For full details on returns and refunds, please review our Privacy Policy.

Contact Us for Delivery Assistance

If you have any questions about our shipping and delivery policies, reach out to our team for assistance.

Visit Us: 2791 S Stemmons Fwy, Lewisville, TX 75067
Call: (469) 807-8663

We look forward to serving you with high-quality materials and efficient delivery services across the Dallas-Fort Worth metroplex!